Comments on: 5 things you need to know (that pet insurance companies don’t tell you) http://www.pet-insurance-discount.co.uk/5-things-you-need-to-know-that-pet-insurance-companies-dont-tell-you.html Expert advice - comparison tables - discounts Tue, 07 Feb 2012 09:20:57 +0100 http://wordpress.org/?v=2.8.4 hourly 1 By: Frenchie http://www.pet-insurance-discount.co.uk/5-things-you-need-to-know-that-pet-insurance-companies-dont-tell-you.html/comment-page-1/#comment-1340 Frenchie Thu, 26 May 2011 21:53:01 +0000 http://www.pet-insurance-discount.co.uk/?p=216#comment-1340 Hi Gillian, It's really unfair but looking at reviews online I think E&L do these sorts of things all the time. I'm not sure you'd get anywhere challenging their letter unless you have evidence this wasn't detailed in the terms and conditions. Have a look at let me know. On the plus side, there are policies that cover dogs above 8 years old. Have a look here: http://www.pet-insurance-discount.co.uk/pet-insurance-for-older-dogs/ Hope this helps Hi Gillian,

It’s really unfair but looking at reviews online I think E&L do these sorts of things all the time. I’m not sure you’d get anywhere challenging their letter unless you have evidence this wasn’t detailed in the terms and conditions. Have a look at let me know.

On the plus side, there are policies that cover dogs above 8 years old. Have a look here: http://www.pet-insurance-discount.co.uk/pet-insurance-for-older-dogs/

Hope this helps

]]> By: Gillian King http://www.pet-insurance-discount.co.uk/5-things-you-need-to-know-that-pet-insurance-companies-dont-tell-you.html/comment-page-1/#comment-1339 Gillian King Sat, 21 May 2011 06:41:43 +0000 http://www.pet-insurance-discount.co.uk/?p=216#comment-1339 Our nine-year old English Setter has been insured with E & L Insurance for several years. We made our first claim on the policy at the beginning of 2010 for an issue with his anal glands, and then a second at the beginning of 2011 for external irritation in the anal and perineal region (the anal glands were empty and therefore no treatment to them was give following the vet's inspection). Treatment given was topical and not internal. We have now received a letter from E & L stating that as of the renewal date they are placing an exclusion on the policy for conditions relating to the anal and perineal region. This seems very unfair to us and it seems extraordinary that an insurance company would impose an exemption for two conditions that may not necessarily be linked. Given our dog's age, a switch to another provider seems doubtful and the same exclusion is likely to be imposed. I would be interested to know whether you feel E&L do this sort of thing on a regular basis and if you think it is worth challenging their letter. Our nine-year old English Setter has been insured with E & L Insurance for several years. We made our first claim on the policy at the beginning of 2010 for an issue with his anal glands, and then a second at the beginning of 2011 for external irritation in the anal and perineal region (the anal glands were empty and therefore no treatment to them was give following the vet’s inspection). Treatment given was topical and not internal. We have now received a letter from E & L stating that as of the renewal date they are placing an exclusion on the policy for conditions relating to the anal and perineal region.

This seems very unfair to us and it seems extraordinary that an insurance company would impose an exemption for two conditions that may not necessarily be linked. Given our dog’s age, a switch to another provider seems doubtful and the same exclusion is likely to be imposed. I would be interested to know whether you feel E&L do this sort of thing on a regular basis and if you think it is worth challenging their letter.

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